Refund Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please note that the customer is responsible for shipping costs.

Return Request

Please submit a return request via Orders or Contact. If your return is accepted, we will send you instructions regarding the shipping address. Items sent back to us without first requesting a return will not be accepted.

Cancellation Request

If your order has not yet been shipped, we will be able to cancel it. Please submit a cancellation request via Orders or Contact. Cancellation requests are accepted until the package is shipped. However, we may decline a request if the package is already awaiting pickup.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that if we are unable to provide a replacement item due to it being sold out, we may issue a refund.

Exceptions / non-returnable items

We cannot accept returns on opened, used or sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note, however, that you will be responsible for shipping costs.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days (including weekends and public holidays), for any reason and without a justification. This period is calculated starting from the day the product is delivered. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All return shipping costs are the responsibility of the customer.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.